PRIVACY POLICY
At Kompac Technologies, we take your privacy seriously. This privacy policy outlines the information we collect, how we use it, and your rights regarding your personal information.
Information we collect: We collect personal information such as your name, email address, phone number, billing address, and shipping address when you make a purchase from our store. We may also collect non-personal information such as your IP address, browser type, and operating system when you visit our website.
How we use your information: We use your personal information to process and fulfill your orders, communicate with you about your orders, and provide customer service. We may also use your information to send you promotional emails about our products and services, unless you opt out of such emails. We do not sell or rent your personal information to third parties.
Third-party service providers: We may use third-party service providers to help us operate our website and provide services to our customers. These service providers may have access to your personal information, but only to the extent necessary to perform their services for us.
Cookies: We use cookies to enhance your browsing experience and personalize your shopping experience. Cookies are small data files that are stored on your device when you visit our website. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.
Security: We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the security of your information.
Your rights: You have the right to access, correct, or delete your personal information that we have collected. You also have the right to opt out of receiving promotional emails from us. To exercise these rights, please contact us at cust.service@kompactech.com or 908-534-8411.
Children's privacy: Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
Changes to this policy: We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. The most current version of the policy will be posted on our website.
Contact us: If you have any questions or concerns about our privacy policy, please contact us at cust.service@kompactech.com or 908-534-8411. We are happy to assist you in any way we can.
SHIPPING POLICY
We offer shipping to customers world wide. Our shipping rates are calculated based on the weight and destination of the package, and may vary depending on the shipping carrier and shipping method selected. We aim to ship all orders within three business days of receiving payment, unless otherwise specified.
Lead times for acquiring or manufacturing certain items may exist even if they are not explicitly displayed. This means that there may be a delay in the delivery of the item due to the time required to source or produce it.
Shipping Methods: We offer various shipping methods, which may include standard shipping, expedited shipping, and express shipping. The estimated delivery time for each shipping method may vary depending on the destination, and we cannot guarantee delivery by a specific date or time.
Shipping Carriers: We partner with various shipping carriers, which may include USPS, UPS, and FedEx. The shipping carrier for your order may depend on the shipping method selected, and we reserve the right to change the shipping carrier at any time without notice.
Shipping Rates: Shipping rates are calculated based on the weight and destination of the package and may vary depending on the shipping carrier and shipping method selected. Shipping rates will be displayed during checkout before payment is made.
International shipping: We offer international shipping to certain countries, which may be subject to customs, duties, and taxes. We are not responsible for any customs, duties, or taxes imposed on international shipments, and it is the responsibility of the customer to pay for any such fees.
Shipping Delays: We strive to ship all orders within three business days of receiving payment, unless otherwise specified. However, we cannot guarantee delivery by a specific date or time, and we are not responsible for any shipping delays caused by factors outside of our control, including but not limited to weather, natural disasters, and carrier delays.
Order Tracking: Once your order has shipped, we will provide you with a tracking number that can be used to track the status of your shipment. You can track your order on the shipping carrier's website or through our website.
Shipping Address: It is the responsibility of the customer to provide a valid and accurate shipping address at the time of purchase. We are not responsible for any delays or additional shipping charges caused by an incorrect or incomplete shipping address.
Shipping Insurance: We offer shipping insurance for an additional fee, which can provide protection against lost or damaged packages during shipping. Shipping insurance must be selected at the time of purchase and cannot be added after the order has shipped.
Returns and Exchanges: Please refer to our return policy for information on returning or exchanging items that have already been shipped.
Contact Us: If you have any questions or concerns about our shipping policy, please contact us at cust.service@kompactech.com or 908-534-8411. We are happy to assist you in any way we can.
RETURN POLICY
We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied, we offer a hassle-free return policy. Please read the following guidelines carefully:
Returns and Exchanges
You may return or exchange any item within 30 days of purchase. The item must be in its original condition.
Refunds
Refunds will be issued to the original form of payment within 7-10 business days of receipt of the returned item. Please note that shipping fees are non-refundable.
Return Shipping
You are responsible for the cost of return shipping. We recommend that you use a shipping method that includes tracking and insurance, as we cannot be responsible for lost or damaged packages.
How to Initiate a Return
To initiate a return, please contact our customer service team at cust.service@kompactech.com. Please include your order number and the reason for the return in your email.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will provide instructions for returning the item and issuing a refund or exchange.
We reserve the right to refuse returns that do not meet the above guidelines. If you have any questions about our return policy, please contact us at the email address above.
CONTACT US
For any inquiries, you can reach us through the following channels:
Email: cust.service@kompactech.com
Our customer support team will respond within 24 hours.
Phone: 908-534-8411
Our phone lines are open from Monday to Friday, 9am to 5pm EST.
Mailing Address: 7 Commerce St #1, Somerville, NJ 08876
We are committed to providing excellent customer service and are always happy to hear from our customers. Please don't hesitate to reach out to us if you have any questions or concerns.